Shipping and Returns
We ship worldwide!
- FREE shipping on orders over £15 (excluding Product Bundles and offers). 1-3 working days (please allow up to 10).
- £2.95 for orders under £15. 1-3 working days (please allow up to 10).
- Tracked and Signed £7. Please order before 12pm. Orders place on Friday will arrive Monday.
Shipping to anywhere in the EU:
- Standard shipping £6. 5-10 working days (please allow up to 21).
- Tracked and Signed £20. 3-5 working days.
Rest of World:
- Standard shipping £10.95/ 10-14 working days (please allow up to 31).
- Tracked and Signed £25. 5-7 working days.
Full Delivery Terms
1. We will process all orders within 1-3 working days. Where there is a delay in the supply of goods, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.
2. Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect.
3. Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
5. We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
6. Please note that we will monitor every country’s delivery service and should there be a problem in that country, we will inform the customer with some extra postal options.
Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).All orders placed before midday are processed that day, if your order is placed after midday they will be processed the next working day. For example, if your order is placed on Friday after midday it will be processed and dispatched on the next working day which is Monday.
Delivery times and services vary from country to country.
Custom Charges and VAT
If your order is being shipped outside the European Union your purchases may be liable for charges and taxes that you will need to pay directly. If you do not pay this will delay your delivery.
Saach Organics will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Saach Organics in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.
NON- RETURNABLE ITEMS: Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty.
To return any items to Saach Organics, please, follow these steps:
1 – Request a Return Authorisation (RA). Contact our customer service team to obtain your Request Authorisation Number. When requesting your RA, provide your order number and which items you wish to return. Returns cannot be processed without a RA.
2 – Return items. Send the items you wish to return to Saach Organics following the instructions you would have received from us, including your unique RA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Saach Organics is not liable for lost returned parcels. We are not liable for the cost of returning any goods.
3 – Inspection and Refund. All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.
Please note that delivery charges are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
Saach Organics reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
DAMAGED OR WRONG ITEMS
We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please contact our customer service immediately. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.
Your statutory rights are not affected.
Under the distance selling regulations, you have the right to cancel your order for a full refund within 7 working days from the date of receipt of the goods if you send your notice of cancellation in writing and return the goods to Saach Organics in their original, unopened and unused condition. This does not apply to Special Offers or items that are listed as non-returnable for reasons of hygiene. Please note that credit card charges are not refunded. To cancel your order, please, contact our customer service team, quoting your full name and order number. You can cancel your order online at any point up to the completion of the secure payment section at the checkout. Beyond this point, your order may be dispatched at any time, even before you receive your dispatch confirmation email. If your order has already been processed and dispatched, you will need to return the order to Saach Organics Returns. To return an order or item, please, read the Returns section. Your statutory rights are not affected.